Effectiveness and Transition Readiness of ISO 21001:2018-Implemented Universities in Luzon Toward ISO 21001:2025

Abstract

This study assessed the effectiveness of the Educational Organization Management System (EOMS) based on ISO 21001:2018 among selected universities in Luzon, Philippines, and evaluated their readiness to transition to ISO 21001:2025. Using a descriptive-evaluative research design, data were collected through a structured survey questionnaire distributed to quality management personnel, internal auditors, and academic administrators across ISO 21001:2018-certified institutions in the National Capital Region, Central Luzon, and CALABARZON. Findings indicate that EOMS implementation yielded moderate to high effectiveness in organizational context, leadership commitment, and learner satisfaction, while operational planning, internal audit, and continuous improvement practices remained areas requiring strengthening. Transition readiness toward ISO 21001:2025 was found to be preliminary, with most institutions lacking formal gap analyses against the revised standard. Key barriers include insufficient awareness of the 2025 changes, limited resources for transition planning, and the absence of climate change integration and digital learning governance provisions. The study proposes a transition framework emphasizing early gap assessment, leadership engagement, and stakeholder involvement to meet the July 2028 transition deadline.

How to Cite This Article

Publication Details

Open Access License

This article is published under the terms of the Creative Commons Attribution License (CC BY 4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.